It is perceived by many that compliance training is a burden to the organization. Making the scenario more complex are the various challenges to overcome when developing compliance training courses.
Hence in this blog, let us understand what are the challenges to overcome when developing your compliance training courses.
1.Lack Of Motivation From Employees
Attending lengthy hours of classroom discussion with the instructor shouting out the Do’ and Don’ts of the compliance training fails to motivate the learners. In fact, it can only disengage and demotivate them. E-learning strategies like gamifying compliance training or using a game-based learning approach can induce the element of fun and motivation among the learners. Like the thought of completing the tasks, and achieving set milestones and progressing through the challenges and earning the rewards can motivate the learner to attend the compliance e-learning.
2.Frequent Updation Of Content
The business environment is increasingly becoming dynamic leading to frequent changes in the compliance policies and regulations. The constant updating of technology is another aspect that forces the regulatory organizations and other government bodies to enforce new compliance policies/update the existing ones as well as increase their vigil and surveillance on the organisation .
Hence while developing the compliance training course, ensure that you have the most updated learning content. I recommend referring the official websites of the regulators(usually the government organization who recommends the policy change) and consult with the compliance officer and SME (who is an expert on the compliance policy) to know more about the changes to include in the compliance e-learning.
While classroom training can serve the purpose, it can create an additional burden on the budget books. Hence, I suggest compliance e-learning as the changes can be quickly updated and made available to the learners.
3.Cognitive Overload
Compliance policies usually comprise of lengthy documents or books that talks in-depth about the policies. The instructor thus reads out loud the compliance policies which can stretch to several hours of classroom training leading to a cognitive overload of information for the learners. Thus what you see are the constant yawns of your learners who are unable to take up the load of the learning process.
But we are lucky as we have the new learning strategy called “microlearning” where the organisation can cut short the learning contents to small chunks with individual learning objectives. For example, to train the employees of a reputed client in the insurance sector on anti-bribery, we used the microlearning approach of cutting short of the learning content with individual learning objectives. The short micro-nuggets comprises of individual learning topics like
1. What does your policy cover?
2. Policy statement
3. Who is covered by the policy?
4. Definition of bribery
5. What is and what is not acceptable …
For example, the first topic of What does your policy cover? Introduces the figure of a super cool compliance offer in an animated explainer video. The animated explainer video cut shorts the learning topic to a smaller size with an average duration of 7 minutes.
4. Increasing Monitoring And Reporting Requirements
The stringent regulations and the frequent compliance audit checks demanded and performed by various stakeholders recommends the implementation of compliance policies as recommended by the law books. This mostly requires the organisation to keep detailed user reports with reference to the completion rates etc. This can challenge any organization that performs a manual recording as it can consume time and increase the cost. Today, hosting the learning content on LMS (Learning Management System) allows the organisation to generate detailed reports that help in measuring and assessing the learner progress. It also allows in collecting more insights like
•Engagement rates
•Resource performance
•User access records
•Automated assessment results
•Device usage
•Satisfaction survey feedback
5. Attitude Towards Compliance Training
The general attitude of the learners towards compliance learning needs a change as the learners like to believe that compliance training is dull, boring and non-relevant. I recommend the organisation to concentrate on building awareness among the employees about the importance of compliance policies and how/ why is it important for the learners.
For example, clarifying how health and safety compliance training can prevent workplace injuries and ensure the well-being of every employee. It helps the employees to easily relate to the importance of attending compliance policies.
Also, the organisation can include e-learning scenarios that can include real-life scenarios, incidents etc thus helping employees relate to them and bring a sense of seriousness among them to understand compliance training. For example, we recently developed an e-learning module on Fire safety training for the leading manufacturing industry, the e-learning module included a real case study of a fire break out in an organisation where the learner is required to analyze and submit their responses. The module then takes the learner to various situations in the case study where the learner has to identify what had gone wrong
6. Accessibility
An organization should ensure that compliance learning is easily accessible to the learner. With the proliferation of mobile devices, modern learners increasingly prefer learning on the go. Hence choosing an on-demand learning platform that supports mobile learning is the ideal choice to help the learners in accessing the learning content anytime and from any device. This removes the restriction of time and place to access compliance learning and gives the flexibility of accessing the learning content when the learner is most convenient. This reduces cognitive overload and improves the quality of the learning experience.
7.E-learning Translation
At times, the organization might require to translate the course to multiple languages as there are learners spread across multiple geographical locations. While translating the content to a different language, ensure that it meets the policies and rules of the land and the meaning is not lost in translation. To know more about the translation challenges, visit my blog here.
8.Choosing Appropriate Learning Strategy
Choosing the appropriate learning strategy is always a big challenge as not every e-learning strategy can achieve the desired learning objective. Hence, it is very important to study the learning objective and conduct a training need analysis that can help in deciding and implementing the best learning technique or strategy in e-learning. Like sometimes an animated video on compliance training can serve the purpose instead of investing in a more expensive gamified compliance e-learning
Here are the 8 popular handpicked challenges to overcome when developing compliance learning. Feel free to share your suggestion and recommendations using the comment box below.
