During my last business meet, I got an opportunity to network with an L & D team of a well-established team, While we were talking about the development in the field of e-learning, a Senior guy from their team gave an amazing quote of Guy Kawasaki (American Marketing Specialist) – “Ideas are easy. Implementation is hard”. he was trying to relate it to the pain points of implementation of the various learning strategies.
I felt that it was true in every sense, as implementation part has various steps and phases involved in order to ensure a smooth implementation of any project. Certain Key Factors has to be identified and the organization has to ensure that these factors are met stage by stage for a successful implementation.
Hence In this blog, I will present the success key factors an organization should accomplish in order to implement an E-Learning project successfully.
1. Identifying the learning requirement & training method
In order to identify the learning requirement in your organization, first you need to do a Training Need Analysis (TNA) so that you will get to know the learning requirements at various levels of the organization. After identifying the learning requirement you can compare it with different training methods such as Classroom training, Blended learning, and E-Learning and select the training method which suits you the best.
I personally recommend E-Learning over other training methods as it has plenty of benefits for the organization and employees as well. However, it depends on training content and the organization requirements as well.
2. Sell the idea of E-Learning to the management
After identifying the needs and requirements of the training programs, the next step is convincing the top management in order to implement the e-learning in the organization. A business case document helps you to convince the top management by showing :
• Case Studies
• Information about how current training is happening and its facts
• How E-Learning can be beneficial for the organization
• Quotations of tools & technology used in E-Learning
• ROI (Return On Investments) & Savings
• Roadmap of your E-Learning project
By showing the actual facts, figures and certain examples of how various companies are implementing E-Learning in their organization it helps you to have an upper hand while conveyancing the management.
3. Identification of Challenges
Once you have convinced the top management and got “Ready to go” response from them, you might face certain challenges and these challenges can be overcome easily by creating an effective solution. Normally in E-Learning, you might face similar challenges like :
• Technical Challenges: The organization might face technical issues such as Connectivity issues, LMS integration, System issues and so on. So every technical aspect has to be checked well and updated so that technical challenges can be overcome. Even the device which the organization using might be outdated or incapable to run the E-Learning modules. So the organization must update or change the devices which are capable to run the E-Learning softwares.
• Learner Challenges: There will be different learners who might be having different learning styles, some learners might prefer classroom training or mobile learning or blended learning. So you must identify which is the common learning style among the learners so that the training can be delivered consistently across the organization.
• Content Challenges: You should give relevant content in order to engage with the user. If you give the content which is not required for him, the user can lose interest and can deviate himself from learning. Thus by putting the right content in the right place, it helps you to capture the learner’s attention and to deliver the content at one go!
4. Selecting the right partner
After overcoming the challenges, you need to choose the right E-Learning vendor who can fulfill your requirement. You need to decide whether you require an off the shelf program or a CCD or custom ready program based on your requirement. You can have a discussion with vendors and as they will be having expertise in this field, they will guide you better. You can also refer to your business case document and contact the vendors regarding the pricing quotation and try to negotiate to get the best price.
5. Promote your E-Learning course to the audience
After the completion of the Purchasing process, you need to ensure that the tools and technology are in place so that everyone is able to access it without any hiccups. By referring to the Business Case you can roll out the modules to the users as per the Project Roadmap and you have to ensure a proper training is done to the learners on how to view the course and even you can give supporting documents such as pdf, screencast videos to the learners in order to avoid the confusion. The L & D team has to communicate to the users what is the course all about and how it is beneficial in your workplace.
6. Monitor the progress and close knowledge gaps
After the learners started to use the module, the L & D team has to administer and monitor how the course is progressing and they have to find out if the learners are facing any difficulty while accessing the courses and see what is the knowledge gap and they should address it and close it soon. This ensures that the learners have properly digested the content. In case if the learner forgets to view the course due to his busy schedule the L & D team can also send the remainders for the learners. They can also even motivate the learners by adding perks in their workplace.
By reading this blog, I am pretty sure that right by now you have identified what are the critical success factors for implementing E-Learning in your organization. However, by following these steps it completes the duty from organization side, in order to make the E-Learning project successful there has to be an equal contribution from both employer and employee side as well. Going by the quote, “Two hands form a clap”, in order to make the E-Learning clap to happen both the employer and employee’s hands must join together in order to create the perfect clap sound.