What are the best practices to engage remote workers to complete compliance e-learning?
With compliance e-learning meeting the usual frowny and disappointed faces from the learners, organisations are exploring newer and innovative ways to engage the workers. However, things get more complicated for the L&D teams, when dealing with dispersed and remote workers in various locations.
Here are some sure shot ways to get your remote workforce to engage with your compliance e-learning:
1. Use an LMS that is mobile responsive
To engage remote workers in corporate compliance learning, I recommend the organization to own a responsive LMS that supports learning across devices. With the remote workers sitting in various geographic locations, a responsive LMS is a must to deliver the e-learning course as the learners may access the compliance e-learning mostly on their mobile devices like smartphones, tablet, iPad etc. A responsive LMS adds to the convenience of enjoying the learning experience on the preferred device of his/her choice which benefits and engages the learners to train on compliance learning. To know more about responsive LMS, you can read my blog here
2. Allow anytime-anywhere access
The modern LMS offers own mobile app to ensure the best of the learning experience. The mobile app comes with a neatly designed UI and UX that enables an easy and smooth mobile learning experience. These mobile apps also provide the offline feature which allows the learner to download the compliance e-learning and later view at his/her convenience. This is extremely beneficial to engage remote workers who sometimes have only limited access to internet connectivity.
For example, pharma and healthcare organisations which are most regulated by many compliance regulations has many of its workers on the production floor and working as sales executives in remote locations. With very limited access to desktops and internet connectivity, the offline courses download feature is a life saver.
3.Chunking down into microlearning
Compliance training doesn’t enjoy a warm welcome among corporate learners. The lengthy list of Do’s and Don’t make the compliance learning little boring and disengaging at times. With workers in remote locations, it makes more complex for the L&D team as there is a natural tendency of skipping the training or just participating for the sake of doing it. Hence, organisation can choose microlearning strategy where the learning content is cut short into smaller chunks popularly called as micro-nuggets. The smaller duration of the individual micro nugget makes learning easy to digest, recollect and retain. Thanks to mobile learning, as learners from remote locations, can now easily access the micromodules from any mobile device
4.Enable just in time learning
With the advancement of technology, we are connected 24*7 to the world of the internet and every information is just a few clicks away. Today, learning is not confined to a lengthy scheduled classroom session or training program alone, instead the organisations are increasingly using the best of technology like mobile learning to make learning available to the learners anytime anywhere or when demanded (just in time). This is very helpful for engaging the remote workers on compliance training as the learners gain more control and flexibility in learning. This ensures that learners attend the training course with maximum possible concentration and attention and not for the sake of just doing.
5. Use e-learning gamification
Gamifying compliance learning can make a dull learning topic engaging and interactive. The lengthy list of Do’s and Don’ts can be converted to challenges tasks and the learners can be rewarded with rewards like points, badges etc. This can surely engage the remote workers in the organisation. To know more about the benefits of gamifying the compliance program, you can read my blog here.
By including an element of competition in the compliance e-learning, I believe that the organisation can pump up the engagement bar among the remote workers. Organization can include a leaderboard that supports social sharing options. If the organisation has workers working in various locations, I encourage to categorize them into different zones or groups to create an atmosphere of competition among the learners. The social sharing option ensures that learners can share their scores on social media platforms or on the intranet platforms or forums.
Make sure that management keeps a track on this and learners are encouraged to score high and complete the learning process
7. Offer adequate support to learners
With workers sitting in remote locations, it is not that easy to get quick and easy support. But with technology, organization need to ensure that adequate support is provided at every stage. Also with employees sitting in a remote location, there are chances of technical failures like poor connection etc. The learners should never feel that they are left alone without any objectives and clarity. This is very much required for compliance training as learners presume compliance learning to be a formal learning topic and they prefer to believe that there is an adequate support mechanism in place to ensure the smooth learning process as they don’t want to go wrong.
The organization can choose to include email support facility, personal video calling with compliance officers (if needed) or other experts etc. But make sure that learners are aware of whom to contact at the time of a need
8. Make it social
With compliance learning, I recommend the organisation to use social learning techniques where the learner can interact with other peer learners. This is especially useful for learners sitting in remote locations as it gives a happy feeling to interact with other peer learners.
Organisation can include chat options or promote groups and forums on social websites to encourage active discussions. Such active groups can see the rise of a certain section of learners like socializers who facilitates the learning process smoothly. The timely intervention of the organisation like sharing relevant posts and articles related to compliance learning can raise the spirit of the learners.
9. Continuously measure the learner progress
At no stage should the organisation be careless in not measuring the progress of the learners. With workers sitting in remote locations, organization should ensure that the learning progress is properly tracked at every stage. I recommend the organisation to send personalized emails to individual learners with individual learner progress reports. This ensures the workers to stay on track. The organization can also choose to send reminders and warnings if the workers are not meeting the set standards.
These are 9 sure shot ways to engage remote workers in compliance e-learning. Feel free to share your comments and suggestions using the comment box below.